Frequently Asked Questions (FAQ)

Below we have listed the most asked questions.

Can I buy directly from Easy Camp?

Sorry, you can not buy directly from us. We only sell to Camping and Outdoor shops. You can find your nearest dealer at the link below:

Click here for the nearest dealer

 

It is, however, possible to buy older models and products from the remaining stock at www.outletcamping.com


 

What does the warmth rating on my sleeping bag mean?

It is only recently that an official European-wide system of assessing and comparing the warmth of sleeping bags was introduced and we were delighted to sign up. The standard defines how to test, measure and label sleeping bags.

Warmth ratings
The official European-wide system defines how to test, measure and label sleeping bags. A computer-controlled dummy similar in size and shape to an average human body is placed inside a sleeping bag and monitored in a temperature-controlled climate chamber. Standard tests give a range of comfort levels for men and women. EN13537 is the code on quality sleeping bags and it certainly helps in working out what warmth a bag will offer. Outstanding insulation from the ground with a Easy Camp self-inflating mat will help to maximise any bag’s insulation performance.

Tcomfort • lower comfort limit in standard use (woman).
Tlimit • lower limit when curled up in standard use (man).
Textreme • lowest extreme temperature for survival (woman).
Tmax • upper comfort limit without over heating (man).

Can I get insurance for my tent?

Please contact your insurance company.

I believe that I have a faulty product!

Any product that you feel is faulty must be returned to the dealer where it was purchased.

I bought my tent more than 3 years ago and need a replacement
part! What do I do?

We do try to keep spare parts for tents a few years old – for price and availability please contact your local dealer. Click here for the nearest dealer

I have a broken part, where can I get a replacement?

If you have a broken part on your tent you must contact the dealer where you purchased the tent from. They will be able to obtain any replacement parts needed.

I have damaged my tent and would like to get it repaired - what do I do?

We would recommend that you contact www.tentreparaties.nl who are our specified repairers in the NL or your local dealer may also be able to provide you with details of a local repair facility.

I have just bought my tent - do I need to weather it?

We recommend that you use a seam sealer or a waterproofing spray at regular intervals for the seams around the zips and toggles.

Should I pitch my tent before I go away?

Yes it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.

Where can I get the Easy Camp Vacation Magazine?

You can read the Easy Camp Vacation Magazine at this link: Click here to read

Will I get condensation in my tent?

You will probably experience some condensation in your tent – this is a natural occurrence and should not be confused with the thought that your tent is leaking. Modern, fully sealed tents are more prone to the appearance of condensation as it can be seen more readily inside the tent.

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